Warranty Policy

With more than 15 years of professional production experience, MZstairs develops global export business. Stairs and railings are essential building facilities that ensure safety, beauty and property value. We produce stairs and railings for residential, commercial and hotel projects with strict quality control, providing complete warranty service for all finished products. Structural Warranty: 5 Years Applicable: Stainless steel stairs, load-bearing railings, main handrails Hardware Fittings Warranty: 2 Years Applicable: brackets, connectors, glass clamps, hinges and fasteners Surface Finish Warranty: 2 Years Applicable: powder coating, electroplating, wood veneer coating Glass Railing Warranty: 3 Years Applicable: tempered glass, laminated safety glass The warranty starts from product delivery date or bill of lading date. Custom projects shall follow signed contract terms. Structural damage caused by raw material and workmanship defects, including weld crack, material breakage and assembly error Premature rust, coating peeling, blistering and abnormal discoloration under normal use Functional failure of original hardware accessories due to production defects Natural breakage of tempered glass caused by manufacturing problems Early aging and damage caused by internal material defects Free original spare parts replacement and professional maintenance service within warranty period Natural daily wear: sun fading, slight scratch, gasket aging, natural wood change Damage caused by unqualified installation Overload use, man-made collision, accident damage and intentional destruction Unauthorized cutting, welding and product modification without written approval Damage caused by extreme weather, salt spray, flood, fire, earthquake and natural disasters Damage caused by improper daily maintenance and corrosive cleaning agents Third-party non-original accessories Consumables such as rubber pads, sealants and adhesives MZstairs has the right to refuse warranty application for above situations, all related fees shall be borne by buyers. Prepare documents: order number, product model, defect photos, fault description Send all materials to email: warranty@meizstairs.com or official contact number We confirm receipt within 3 working days and finish assessment within 10 working days. Buyers pay return freight in advance, freight will be refunded if confirmed as quality defect. Official solutions: free replacement parts, product repair or proportional refund. Check all products carefully before hidden construction. Once products are covered and installed, visible appearance defects will not be accepted for warranty. Use products within standard usage and rated load Follow official maintenance rules, clean stainless steel regularly, protect wooden stairs properly Storage & installation environment for wood stairs: temperature 15℃-30℃, humidity 35%-55% All payment must be fully settled This warranty is only valid for original buyers, non-transferable MZstairs is not responsible for indirect loss, property loss, business loss and third-party compensation Dismantling and reinstallation fees are not included in warranty without written agreement The maximum compensation shall not exceed original product purchase amount Replacement parts are delivered by sea/railway by default, express shipping cost is paid by buyers All international tariffs and import taxes are borne by consignees Buyers pay return shipping fee first, fee will be reimbursed for confirmed manufacturing defects Stainless Steel Stairs: 5 years structure, 2 years surface finish Aluminum Alloy Railings: 5 years structure, 2 years surface finish Wrought Iron Railings: 3 years structure, 2 years surface finish (indoor only) Solid Wood Stairs: 3 years structure, 1 year surface finish (temperature & humidity control required) Tempered Glass: 3 years warranty (only for spontaneous breakage) Hardware Accessories: 2 years unified warranty Custom Projects: Follow signed project contract